Privacy Policy

Introduction

ShieldPoint Insurance Company ('ShieldPoint,' 'we,' 'us,' or 'our') is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, share, and protect information about our policyholders, applicants, and website visitors.

As a licensed insurance company, ShieldPoint is subject to the federal Gramm-Leach-Bliley Act (GLBA) and applicable state insurance privacy laws. This policy is designed to meet or exceed these requirements. You may also receive a separate Notice of Privacy Practices as required by applicable law.

Information We Collect

We collect personal information in the normal course of providing insurance products and services. This includes:

Information You Provide Directly

• Name, address, date of birth, and contact information
• Social Security number (for identity verification and certain policy purposes)
• Driver's license number and driving history
• Vehicle information (make, model, year, VIN)
• Property information (address, construction type, ownership status)
• Payment and billing information
• Claims information you provide when reporting a loss

Information We Collect Automatically

• IP address, browser type, and device information when you visit our website or use our app
• Cookies and similar tracking technologies (see our Cookie Policy for details)
• Usage data about how you interact with our digital products

Information from Third Parties

In the course of underwriting and processing claims, we may obtain information from third-party sources permitted by law, including:

• Consumer reporting agencies and credit information (where permitted by state law)
• Motor vehicle records and loss history reports
• Property inspection and appraisal reports
• Medical records and bills (in connection with claims, with appropriate authorization)

How We Use Your Information

We use personal information for the following purposes:

• To evaluate applications and underwrite insurance policies
• To issue, service, and administer your policy
• To process and pay claims
• To communicate with you about your policy, billing, and account
• To comply with legal and regulatory requirements
• To detect and prevent fraud
• To improve our products, services, and digital platforms
• To conduct actuarial and statistical analyses (using de-identified data where feasible)

How We Share Your Information

ShieldPoint does not sell your personal information to third parties for their own marketing purposes. We may share your information in the following circumstances:

Service Providers

We share information with vendors and service providers who perform functions on our behalf — such as claims administrators, IT service providers, payment processors, and marketing agencies. These parties are contractually required to protect your information and use it only for the services they provide to us.

Reinsurers and Business Partners

We may share information with reinsurance companies and affiliated insurance entities in the normal course of managing risk.

Legal and Regulatory Requirements

We may disclose information when required by law, court order, or regulatory authority, or to protect the rights, property, or safety of ShieldPoint, our customers, or others.

Business Transfers

If ShieldPoint is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Your Consent

We may share information with other parties if you give us specific consent to do so.

Opt-Out Rights

Under the Gramm-Leach-Bliley Act, you have the right to opt out of certain information sharing with non-affiliated third parties. To exercise this right, contact us at privacy@shieldpointinsurance.com or call 1-800-555-0100. Additional opt-out rights may be available under your state's laws.

How We Protect Your Information

ShieldPoint maintains administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. Our security program includes access controls, encryption of sensitive data in transit and at rest, regular security assessments, and employee training. No system is completely secure, but we take the protection of your information seriously and continuously work to improve our practices.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with applicable legal requirements, and to resolve disputes or enforce our agreements. Retention periods vary depending on the type of information and applicable regulations.

Your Rights and Choices

Depending on your state of residence, you may have rights regarding your personal information, including the right to access, correct, or delete certain information we hold about you. Residents of California and other states with comprehensive privacy laws may have additional rights. To exercise your rights or submit a data-related request, contact us at privacy@shieldpointinsurance.com.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide functionality, analyze usage, and support our marketing. You can control cookie settings through your browser or, where applicable, through our cookie preference center. Note that disabling certain cookies may affect the functionality of our website.

Children's Privacy

Our products and website are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any changes on this page with an updated effective date. For material changes, we will provide additional notice as required by law.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@shieldpointinsurance.com
Phone: 1-800-555-0100