We're Here When You Need Us
Questions about your policy? Need to file a claim? Just want to talk to someone? We've got you.
Our Offices
Chicago (Headquarters)
233 S Wacker Dr, Suite 4200Chicago, IL 60606
Phone: 312-555-0147
Hours: Monday–Friday, 8 a.m.–6 p.m. CT
Denver
1700 Lincoln St, Suite 3100Denver, CO 80203
Phone: 720-555-0183
Hours: Monday–Friday, 8 a.m.–6 p.m. MT
Charlotte
201 S College St, Suite 1500Charlotte, NC 28244
Phone: 704-555-0126
Hours: Monday–Friday, 8 a.m.–6 p.m. ET
Customer Service
For policy questions, billing, and general inquiries:
- Phone: 1-800-555-0100 (toll-free, Monday–Friday 7 a.m.–8 p.m. CT)
- Email: support@shieldpointinsurance.com
- Live chat available in your online account portal
Claims
To report a new claim or check the status of an existing claim:
- Phone: 1-800-555-0911 (available 24/7)
- Online: Log in to your account at shieldpointinsurance.com/claims
- Mobile app: File and track claims from the ShieldPoint app
How to File a Complaint
We take concerns seriously and want to resolve issues directly whenever possible. If you have a complaint about your policy, coverage decision, or claims experience, please contact us first so we can address it:
- Phone: 1-800-555-0100
- Email: complaints@shieldpointinsurance.com
- Mail: ShieldPoint Insurance Company, Attn: Customer Relations, 233 S Wacker Dr Suite 4200, Chicago, IL 60606
If we are unable to resolve your complaint to your satisfaction, you have the right to contact your state's Department of Insurance. Each state has a consumer assistance division that handles insurance complaints. You can find your state DOI contact information through the National Association of Insurance Commissioners (NAIC) at content.naic.org/consumer.